โ FAQ โ English Players โ
Frequently asked questions from English-speaking players and how to answer them.
๐ฎ Game Questions โ
Q: How do I make money? โ
You can earn money by:
- Killing mobs and players
- Selling items in the shop (/shop)
- Completing quests
- Trading with other playersQ: How do I claim land? โ
Use /claim to create a claim.
Use /trust <player> to allow someone to build.
Use /untrust <player> to remove someone.Q: I lost my items! Can you help? โ
Where did you lose them?
When did this happen?
Do you have any proof?Q: How do I get a rank? โ
You can buy ranks in our shop.
Open a ticket if you need help with the purchase.Q: Can you give me free items? โ
I'm sorry, but we cannot give free items.
You can earn them in-game or buy them from the shop.โ PvP Questions โ
Q: Why did I lose my items when I died? โ
When you die in the wild, you drop your items.
You can go back to pick them up within 5 minutes.Q: Someone killed me and took my stuff! โ
PvP is allowed outside of spawn.
If they killed you fairly, we cannot return your items.
If they used hacks, please report them with proof.Q: How do I duel someone? โ
Use /duel <player> to challenge them.
They must accept with /accept.๐ Shop Questions โ
Q: I bought something but didn't get it! โ
I'm sorry about that. Can you send me the payment confirmation?
I will check and fix it for you.Q: How do I buy things in-game? โ
Use /shop to open the shop menu.
You can buy and sell items there.Q: What is the server IP? โ
The IP is: play.arcanum.frโ Reporting Questions โ
Q: How do I report a player? โ
Open a ticket and explain the situation.
Provide proof (screenshot or video) if possible.Q: Someone is cheating! What do I do? โ
Please open a report ticket.
Send us a video of the cheating if you have one.
Do not tell the player they are being reported.Q: How long does it take to get a response? โ
A staff member will help you as soon as possible.
Please be patient.๐ง Technical Questions โ
Q: I can't join the server! โ
What error message do you see?
Have you tried restarting your game?
Is your Minecraft version correct?Q: The server is laggy! โ
Try using a VPN or restarting your connection.
Report the issue if it continues for more than 30 minutes.Q: I forgot my password! โ
Use /changepassword or contact an admin for help.๐ Quick answers โ
| Player asks | You answer |
|---|---|
| "IP?" | play.arcanum.fr |
| "Discord?" | https://discord.gg/3vMguzZFbJ |
| "Shop?" | /shop in-game or our website |
| "Rules?" | Please read #rules in our Discord |
| "Staff?" | Open a ticket or ask in chat |